Indipix Refund Policy

Welcome to Indipix (“we,” “our,” or “us”). This Refund Policy explains our refund and return policies for the Indipix mobile application. Indipix is an online template-based banner editing app available on the Google Play Store and Apple App Store. Please read this policy carefully before making any purchase.

1. Introduction

Indipix is an online template-based banner editing app available on Google Play Store and Apple App Store. Please read this policy carefully before making a purchase.

2. General Refund Principle

2.1 No Refund Policy

Indipix does not provide refunds for any purchases, including:

• Free templates that become paid templates.
• Paid templates (one-time purchases).
• Subscription plans (monthly, yearly, or other periods).
• In-app purchases.
• Premium features or upgrades.

2.2 Reason for No Refund Policy

We do not offer refunds because:

• Digital Nature: Templates are digital products instantly delivered upon purchase.
• Immediate Access: Users gain immediate access to templates after payment.
• Non-Returnable Service Model: Digital content cannot be returned once accessed or downloaded.
• Service Model: We provide a service, not a physical product.
• Unlimited Usage: Templates can be used multiple times once purchased.

3. What You're Purchasing

3.1 Paid Templates

When you purchase a paid template, you are buying a license to use that specific template, access to edit and customize the template, and the right to save and share edited banners. This is not a returnable product.

3.2 Subscriptions

When you purchase a subscription, you are buying continued access to a library of templates during the subscription period, access to new templates added during your subscription, and premium features and support. This is not a refundable service.

3.3 What You Receive Immediately

Upon payment confirmation, you immediately receive instant access to purchased templates, ability to edit and use templates, download capability, and all features included in your purchase.

4. Payment Gateway and Transactions

4.1 Payment Processing

Payments are processed through secure third-party payment gateways. All transactions are final upon confirmation. We receive payment confirmation instantly. Transaction records are maintained for 5 years.

4.2 Payment Failures

If a payment fails, you will not be charged, you will not receive the template or subscription, no refund is needed as no money was transferred, and you can retry the purchase.

4.3 Duplicate Charges

In the rare event of a duplicate charge due to technical error, contact us immediately at connect@indipix.in. Provide transaction details and we will investigate and refund duplicate charges within 7-14 business days.

5. Subscription Cancellation

5.1 What Happens When You Cancel

You can cancel auto-renewal at any time. Cancellation stops future charges. You retain access until the current subscription period ends. No refund is provided for the remaining subscription period. After the period ends, access to subscription templates stops.

5.2 How to Cancel Auto-Renewal

For iOS (Apple App Store):

1. Open Settings on your device.
2. Tap your name > Subscriptions.
3. Select Indipix.
4. Tap “Cancel Subscription.”

For Android (Google Play Store):

1. Open Google Play Store.
2. Tap profile icon > Payments & subscriptions > Subscriptions.
3. Select Indipix.
4. Tap “Cancel Subscription.”

5.3 Important Notes

• Cancelling auto-renewal does not mean requesting a refund.
• You keep access until the paid period ends.
• No partial refunds for unused subscription time.

6. Exceptions to No Refund Policy

6.1 Technical Defects

If you experience technical issues preventing template access:

1. Contact us within 7 days at connect@indipix.in.
2. Provide transaction ID and detailed explanation of the issue.
3. We will attempt to resolve the technical issue.
4. If unresolved, we may offer alternative template access or a full refund at our discretion.

6.2 Unauthorized Charges

If you discover unauthorized charges on your account:

1. Contact us immediately with transaction details.
2. We will investigate within 5 business days.
3. If unauthorized, we will refund the amount.
4. We may terminate your account for fraud.

6.3 Legal Requirements

If Indian law requires a refund in specific circumstances, we will comply with legal requirements.

7. Google Play Store and Apple App Store Policies

7.1 Play Store Refunds

Google Play may offer refunds under their policy. Request refunds through Google Play directly, typically within 48 hours of purchase. Refunds are at Google's discretion, not ours. Process: Play Store > Order History > Request Refund.

7.2 App Store Refunds

Apple App Store may offer refunds under their policy. Request through reportaproblem.apple.com. Refunds are typically evaluated case-by-case and are at Apple's discretion, not ours. Process: Visit reportaproblem.apple.com.

Note: Even if the store processes a refund, we reserve the right to terminate your account.

8. What You Cannot Get a Refund For

You explicitly cannot get a refund for:

• Changed your mind: Digital products are non-returnable.
• Don't like the template: Found a similar free template.
• No longer need the template: Templates are previewed before purchase.
• Purchase is final: Purchase is final once completed and access is granted immediately.
• Subscription auto-renewed: You enabled auto-renewal.
• Accidental purchase / Device change: You are responsible for your purchases and templates are tied to account, not device.

9. Before You Purchase

To avoid disappointment, please verify:

• You have previewed the template.
• You understand the template usage rights.
• You confirm the price before purchasing.
• You are aware subscriptions auto-renew.
• You understand there are no refunds.
• You have a valid payment method.
• You understand subscription cancellation terms.

10. Dispute Resolution

10.1 Contact Us First

If you have a refund dispute, contact us at connect@indipix.in, provide transaction details, and we will respond within 5 business days. We will attempt to resolve amicably.

10.2 Grievance Officer

If unresolved, contact our Grievance Officer:

• Email: connect@indipix.in
• Phone: +91 755 923 6621
• Response Time: Within 30 days

10.3 Consumer Court

If still unresolved, you may file a complaint with the Consumer Disputes Redressal Commission in Mumbai, Maharashtra, India.

11. Changes to This Policy

We may update this Refund Policy. Changes will be posted in the app with an updated “Last Updated” date, notified via in-app notification for material changes, and effective immediately upon posting. Your continued use constitutes acceptance of the updated policy.

12. Contact Us

For refund policy questions, contact us at:

• Email: connect@indipix.in
• Phone: +91 755 923 6621
• Location: Mumbai, Maharashtra, India