Indipix Account Deletion Policy

Welcome to Indipix (“we,” “our,” or “us”). This Account Deletion Policy explains your rights and our procedures for deleting your Indipix account and associated data. Indipix is committed to giving you control over your personal information.

You have the right to delete your account at any time.

1. Introduction

This Account Deletion Policy explains your rights and our procedures for deleting your Indipix account and associated data. Indipix is committed to giving you control over your personal information.

2. Your Right to Delete Your Account

2.1 Voluntary Account Deletion

You may delete your Indipix account at any time, for any reason, by using any of the options below:

Option 1: Self-Service (In-App)

1. Open Indipix app.
2. Go to Settings > Account.
3. Tap “Delete Account.”
4. Confirm deletion.
5. Your account will be deactivated immediately.

Option 2: Request via Email

1. Email connect@indipix.in with subject “Account Deletion Request”.
2. Include your registered phone number or User ID.
3. We will verify your identity.
4. We will process deletion within 48 hours.

Option 3: Contact Support

1. Call +91 755 923 6621.
2. Request account deletion.
3. Identity verification required.
4. Deletion processed within 48 hours.

3. What Happens When You Delete Your Account

3.1 Immediate Effects

Upon account deletion, the following occurs immediately:

• Account Access: You can no longer log in to your account.
• Template Access: All templates (free and paid) become inaccessible.
• Subscription: Active subscription ends immediately, with no refund.
• Saved Content: All edited banners and saved content are deleted.
• Sharing Profile: You can no longer share templates or message users.
• Visibility: Your profile becomes invisible to other users.

3.2 Data Deletion Timeline

• Personal Information: Deleted within 30 days.
• Profile Photo: Deleted within 30 days.
• User Content: Deleted within 30 days.
• Conversation History: Deleted within 30 days.
• Device Data: Deleted within 30 days.
• Notification Token: Deleted immediately.
• Template Sharing Data: Deleted within 30 days.
• Feedback/Suggestions: Deleted within 30 days.

4. Data We Retain After Deletion

4.1 Legally Required Retention

We may retain certain information even after account deletion as required by Indian law:

• Transaction Records: Retained for 5 years under the Income Tax Act, 1961.
• Payment Information: Retained for 5 years for legal and accounting purposes.
• Transaction Logs: Retained for 5 years under RBI guidelines.
• Fraud Prevention Data: Retained for 5 years under the IT Act, 2000 and risk management requirements.

4.2 Anonymized Data

We may retain anonymized, aggregated data that cannot identify you:

• Usage statistics.
• Template popularity metrics.
• App performance data.
• General demographic information.

This data is statistical and cannot be linked back to you.

5. What Is Not Affected by Account Deletion

5.1 Third-Party Services

Account deletion does not affect payment gateway records, app store purchase records, or third-party cloud storage if you shared content externally.

5.2 Content Shared with Others

Templates you shared with other users may remain visible to them. Messages in conversations may remain visible to other participants. Edited banners you downloaded and shared externally are not affected.

5.3 Legal Obligations

We may retain data if required by law or legal process, needed to resolve disputes, necessary for fraud investigation, or required for enforcement of agreements.

6. Subscription Cancellation and Account Deletion

6.1 Important Distinction

Canceling a subscription only stops auto-renewal and access continues until the period ends. Deleting your account ends the subscription immediately and deletes all data.

6.2 No Refund for Remaining Subscription

When you delete your account, your subscription ends immediately and no refund is provided for the remaining subscription period. This aligns with our Refund Policy. Please cancel auto-renewal instead if you want to keep access until the period ends.

7. Reinstatement After Deletion

7.1 Grace Period

Within 7 days, you may request account reinstatement by contacting us. After 7 days, account and data are permanently deleted and cannot be restored.

7.2 Reinstatement Process

1. Contact connect@indipix.in within 7 days.
2. Provide verification details.
3. We will attempt to restore your account.
4. Success is not guaranteed and depends on data retention.

7.3 Creating a New Account

After permanent deletion, you can create a new account, but you must start fresh with no previous data. Previous purchases do not transfer, and a new subscription is required for premium access.

8. How to Backup Your Data Before Deletion

Before deleting your account, you may want to back up the following:

• Edited Banners: Download and save to your device.
• Shared Templates: Save template IDs for reference.
• Profile Information: Keep a record if needed.
• Conversation History: Take screenshots of important messages.

Note: Once deleted, data cannot be recovered after the 7-day grace period.

9. Account Deletion vs. App Uninstallation

9.1 Key Differences

Uninstalling the app does not delete your account. Your account remains active, your data is preserved, and you can return later simply by reinstalling. Deleting your account removes your data.

9.2 What To Do

• Just taking a break? Uninstall the app, account stays active.
• Want to leave permanently? Delete your account.
• Want to stop charges? Cancel your subscription first, then optionally delete your account.

10. Child Account Deletion

If you believe we have collected information from a child under 13:

1. Contact us immediately at connect@indipix.in.
2. Provide the child’s account details.
3. We will delete the account and data within 48 hours.
4. No verification is required for child data deletion.

11. Grievance Regarding Account Deletion

Step 1: Contact Support

Email: connect@indipix.in | Phone: +91 755 923 6621

Step 2: Contact Grievance Officer

Same contact details. Response within 30 days.

Step 3: File Complaint

Consumer Court, Mumbai, Maharashtra, or the Data Protection Board of India when established.

12. Data Protection Compliance

This policy complies with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, the Digital Personal Data Protection Rules, 2025, Google Play Store Developer Policies, and Apple App Store Review Guidelines.

13. Changes to This Policy

We may update this Account Deletion Policy. Changes will be posted in the app with an updated date, notified for material changes, and effective upon posting.

14. Contact Us

For account deletion questions or requests:

• Email: connect@indipix.in
• Phone: +91 755 923 6621
• Location: Mumbai, Maharashtra, India